Privacy Policy

Welcome to Tevana Ayurveda. These Terms and Conditions govern your access to and use of our website and the purchase of products through our online store. By browsing our website or placing an order, you agree to these terms.

Please read them carefully before purchasing our Ayurvedic skincare, haircare, wellness or personal care products.

1. Website Usage

You agree to use our website only for lawful purposes and to provide accurate information when placing orders or contacting our team.

You must not misuse our website, attempt unauthorised access, interfere with its functionality or use its content for fraudulent purposes.

2. Product Information

We aim to provide accurate descriptions, images, ingredients, usage instructions and pricing for all Tevana Ayurveda products.

However, packaging, colours and product appearance may vary slightly from the images displayed due to photography, screen settings or packaging updates.

Customers should carefully read product labels, ingredient information, usage directions and applicable warnings before using any product.

3. Product Usage and Health Information

Information provided on our website is intended for general product awareness and does not replace professional medical advice.

Individual experiences may vary depending on skin type, sensitivities, existing health conditions and other factors.

Before using a new topical product, follow its label instructions and consider performing a patch test where appropriate. If you have a known allergy, an existing medical condition or concerns about a product's suitability, consult a qualified healthcare professional.

Discontinue use and seek appropriate medical advice if you experience an adverse reaction.

4. Pricing and Payments

All product prices are displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges and other fees will be displayed during checkout.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have already placed, we will contact you to explain the available options.

Payments must be completed through the payment methods available at checkout.

5. Order Confirmation and Acceptance

After placing an order, you may receive an order confirmation by email or another available communication channel.

An order confirmation acknowledges receipt of your order but does not necessarily guarantee acceptance or dispatch.

If a product becomes unavailable or an order cannot be fulfilled, we will contact you to discuss a suitable alternative or refund.

6. Order Cancellation

If you wish to cancel an order, contact our customer support team as soon as possible.

Cancellation requests are subject to the order's processing and dispatch status. Once an order has been dispatched, the applicable Return & Refund Policy will govern any subsequent request.

7. Shipping and Delivery

Orders are delivered to eligible locations through our courier and logistics partners.

Estimated delivery timelines, shipping charges and other relevant conditions are explained in our Shipping & Delivery Policy.

Delivery estimates may be affected by courier operations, weather conditions, public holidays, incorrect addresses or circumstances beyond our reasonable control.

8. Returns and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.

Please review that policy before placing an order, particularly the conditions relating to opened or used personal care products.

9. Intellectual Property

All original website content, including Tevana Ayurveda's branding, logos, product photographs, written content, graphics and design elements, belongs to Tevana Ayurveda or its respective rights holders.

You may not reproduce, distribute or commercially use protected website content without the necessary permission.

10. Third-Party Services

Our website may use third-party services for payments, shipping, analytics and other functions.

These services may be subject to their own terms and policies. We are not responsible for matters outside our reasonable control, subject to applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Tevana Ayurveda is not responsible for losses resulting from improper product use, failure to follow product instructions, unauthorised website access or circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or restricts any statutory consumer rights that cannot lawfully be excluded.