Return & Refund Policy

At Tevana Ayurveda, we take care to ensure that every order is packed securely and delivered in suitable condition. If you receive a damaged, defective or incorrect product, our customer support team is here to help resolve the issue.

This policy explains how to request a return, replacement or refund for products purchased through our official website.

1. Return Eligibility

You may request a return or replacement if you receive a product that is damaged, defective, incorrect or materially different from its description.

Please contact us within [X days] of delivery and provide your order number, a description of the issue and clear photographs of the product and packaging.

We may request additional information to assess the issue and determine the appropriate resolution.

2. Returns of Personal Care Products

For hygiene and product safety reasons, opened or used skincare, haircare and personal care products are generally not eligible for discretionary returns or exchanges.

However, we will review complaints involving defective, damaged, incorrect or misdescribed products in accordance with applicable consumer protection laws.

This restriction does not affect your statutory rights.

3. Non-Returnable Products

Subject to applicable consumer rights, discretionary returns may not be available for:

Products that have been opened, used or tampered with.
Products damaged due to improper handling or storage after delivery.
Products returned without their original packaging or essential accessories, where these are necessary to process the return.
Products purchased from unauthorised third-party sellers.
Other products specifically identified as non-returnable before purchase.

4. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or contains an incorrect item, please contact us promptly.

Include your order number, delivery date, clear photographs and a brief explanation of the problem.

Our team will review your request and arrange an appropriate refund, replacement or other resolution, depending on the circumstances and applicable law.

5. How to Request a Return

To initiate a return or replacement, email tevanayurveda@gmail.com with the subject line Return Request – Order [Your Order Number].

Please include your contact details, order number, product name, reason for the request and relevant photographs.

Our customer support team will review your request and provide further instructions. Please do not send products back without receiving return instructions.

6. Refund Processing

Once your return or refund request has been approved, we will initiate the refund through the applicable payment method or another mutually agreed method.

Approved refunds are generally processed within [X business days]. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Any applicable shipping fee refunds will be determined according to the reason for the return and applicable law.

7. Replacement Products

If a replacement is approved, we will arrange dispatch subject to product availability.

If the original product is unavailable, we will contact you to discuss a refund or another suitable resolution.

8. Return Shipping Charges

Where a return is required because of a damaged, defective, incorrect or misdescribed product, Tevana Ayurveda will arrange or cover reasonable return shipping costs as applicable.

For other approved returns, any customer-payable return shipping charges will be communicated before the return is arranged.