Shipping & Delivery

At Tevana Ayurveda, we aim to provide a smooth and reliable shopping experience. We carefully pack our Ayurvedic skincare, haircare and wellness products and work with delivery partners to ensure that your orders reach you safely.

This policy explains our shipping procedures, order processing, delivery timelines, tracking options and delivery-related support.

1. Shipping Locations

Tevana Ayurveda delivers to eligible locations across India, subject to delivery partner availability and PIN code serviceability.

Customers are requested to provide their complete and accurate shipping address, PIN code and contact number when placing an order.

2. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation, subject to product availability.

Orders placed on Sundays or public holidays may be processed on the next working day. If there is an unexpected delay, our team will contact you using the details provided during checkout.

3. Shipping and Delivery Timelines

Delivery timelines depend on your location, order processing time and delivery partner availability. Estimated delivery information will be communicated during checkout or after your order is confirmed, where available.

Delivery may occasionally be delayed due to adverse weather, public holidays, transport disruptions or other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges are calculated based on your delivery location, order value and available delivery options.

The final shipping cost will be displayed at checkout before you complete your purchase. Any free shipping offers will be communicated on our website when available.

5. Order Tracking

Tevana Ayurveda uses Porter for deliveries where available. Once your order has been dispatched, we will share the relevant tracking information so you can monitor your shipment.

You can track your shipment through Porter using this tracking link.

6. Delivery Address and Contact Information

Customers are responsible for providing accurate delivery information, including their full name, contact number, address and PIN code.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts. If you need to change your delivery address, please contact us as soon as possible. Changes may not be possible after dispatch.

7. Delayed or Unsuccessful Deliveries

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur.

If your shipment is delayed, please check the tracking information provided by our delivery partner. For further assistance, contact our customer support team with your order number.

8. Damaged, Missing or Incorrect Products

If your order arrives damaged, contains an incorrect item or has missing products, please contact us promptly.

Provide your order number, a description of the issue and clear photographs of the products and packaging, where applicable.

Our team will review your concern and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Order Cancellations

If you wish to cancel an order, contact our customer support team as soon as possible.

Cancellation requests are subject to the order's processing and dispatch status. Once an order has been dispatched, any applicable return or refund request will be handled according to our Return & Refund Policy.