Terms & Conditions

At Tevana Ayurveda, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our Ayurvedic products or contact our customer support team.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, subscribe to updates or contact us. This may include:

Your name, email address, phone number, billing address and delivery address.
Order details, purchase history and payment transaction references.
Customer enquiries, feedback, reviews and support communications.
Technical information such as your IP address, browser type, device information and website usage data.
Marketing preferences and information you voluntarily provide.

Payments are processed through our authorised payment service providers. We do not require you to share your card PIN or banking passwords with us.

2. How We Use Your Information

We use the information we collect to process and deliver orders, provide customer support, manage returns and refunds, and communicate important updates about your purchases.

We may also use information to improve our website, understand customer preferences, prevent fraudulent transactions and send promotional communications where permitted by law and your marketing preferences.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, analyse website traffic and improve your browsing experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We may share relevant personal information with trusted service providers who help us operate our business, including Shopify, payment gateways, courier partners, analytics providers and customer support services.

We may also disclose information when legally required or necessary to protect our rights, customers and business operations.

We do not sell your personal information to third parties.

5. Data Security and Retention

We use appropriate technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss or disclosure.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations and resolve disputes. No method of online transmission or storage can be guaranteed to be completely secure.

6. Your Privacy Choices

Subject to applicable law, you may request access to or correction of your personal information, withdraw applicable consent, unsubscribe from marketing communications or request the deletion of eligible personal information.

You can contact us using the details provided below to make a privacy-related request.

7. Third-Party Websites

Our website may contain links to third-party websites. Tevana Ayurveda is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our website is intended for customers who are legally permitted to make online purchases. We do not knowingly collect children's personal information without appropriate authorisation.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality or applicable laws. The latest version will be published on this page with an updated revision date.